[Business name] booking and deposit policy
Deposits
A deposit of [$amount] is required to reserve all appointments. Your deposit comes off your final price.
Rescheduling and cancelling
You can reschedule or cancel for a full refund of your deposit with at least 48 hours' notice.
With less than 48 hours' notice, your deposit is non-refundable.
No-shows
If you don't show up, or we can't access the vehicle at the booked time, your deposit is not refunded.
Running late
If you're more than 15 minutes late, we may need to shorten the service or reschedule, and the deposit rules above apply.
Vehicle condition
Prices are based on normal condition. Heavy pet hair, sand, stains or other extra work may add [$amount / a surcharge], and we'll confirm with you before starting.
Weather
If we cancel because of weather, your deposit moves to a new date of your choice. You never lose a deposit because of weather.
If we cancel
If we need to cancel for any reason, you'll get a full refund of your deposit.
Payment
We accept card, Interac e-Transfer or cash. The remaining balance is due when the job is complete.
Questions? Contact us at [phone or email].